Refund Policy

Thank you for choosing Neuroplay Box as your subscription service. We strive to provide you with a delightful experience and carefully curate each box to meet your child’s needs. In the event that you receive a defective item in your subscription box, we are committed to addressing the issue.

Please carefully review the following refund policy regarding defective items:

1. Defective Item Eligibility: a. To be eligible for a refund, the item(s) must be deemed defective. Defective items include those that are damaged, broken, or not functioning as intended. b. Please note that general dissatisfaction, change of mind, or dissatisfaction with product preferences are not valid grounds for a refund under this policy.

2. Refund Process: a. If you receive a defective item, please contact our customer support team within [7-14] days from the date of receiving your subscription box. b. When contacting us, please provide details about the defective item, such as the order number, a description of the defect, and any supporting documentation or images. c. Our customer support team will review your refund request and respond to you in a timely manner. d. If your refund request is approved, we will initiate the refund using the original payment method used for the subscription.

3. Return of Defective Items: a. In some cases, we may require the defective item to be returned to us. Our customer support team will provide you with instructions on how to proceed, including any applicable shipping labels or return authorization. b. The item must be returned in its original packaging, if possible, and in the same condition as when it was received.

4. Non-Refundable Fees and Exclusions: a. Please note that fees associated with the subscription service, such as shipping and handling charges or processing fees, may be non-refundable. b. This refund policy applies only to defective items and does not cover other aspects of the subscription box, including general dissatisfaction or personal preferences.

5. Refund Amount: a. The refund amount will be equal to the purchase price of the defective item.

6. Additional Terms: a. This refund policy is subject to change without prior notice. Please review this policy periodically or contact our customer support team for the most up-to-date information regarding our refund process. b. We reserve the right to refuse or deny any refund request that does not meet the criteria outlined in this policy.